Category: E-learning
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How experiential virtual training is solving the challenges faced by the banking sector
Before the COVID-19 pandemic, the banking industry’s traditional business model was already under significant strain, facing real challenges brought on by the rise of internet & open banking. With consumer demand shifting from the local branches and cashier desks of yesterday to the secure smartphone apps and innovative online products that we expect today –…
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The importance of interpersonal skills
Interpersonal skills are crucial in the workplace. Encompassing key skills such as communication, cooperation, and empathy, the importance of interpersonal skills has become more apparent in recent years. And, while many interpersonal skills may come naturally (as part of your natural personality), others can be learnt and refined over time. What are interpersonal skills? Put…
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Client-centricity: 5 reasons why your organisation should adopt a customer-first approach
Every business needs clients or customers. This is a fact that has become all the more relevant in a year plighted by a pandemic. With this in mind, it’s no surprise that COVID-19 has forced the hand of many businesses, with many now embracing client-centricity. Client-centricity (which is also known as customer-centricity) revolves around putting…
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Can asset management training be carried out virtually?
High levels of volatility, immediate and long term survival packages and varying market conditions are just some of the factors that have turned the asset management sector on its head in 2024. The usual script of how to manage funds, equities, statements and derivatives is now completely different due to the ongoing financial implications of…
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A guide to engaging new hires in banking with interactive training
Make no mistake; interactive training has always been important for businesses looking to engage their new hires, particularly when it comes to creating memorable training programmes. With traditional methods and classroom-based training solutions not viable for so many businesses around the world due to the ongoing coronavirus pandemic, however, much more attention is now being…
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Improving your presence and surroundings on virtual meetings and video calls
In such a short amount of time, virtual communication and video conferencing have become such a huge part of the professional world globally. It doesn’t take long to figure out that this is a direct result of lockdown and social distancing measures enforced by governments in the majority of countries worldwide. While employees would usually…
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Tips and advice for bankers returning to the office
After several months in lockdown and growing uncertainty about the future of the UK economy, many businesses are now beginning to integrate their employees back into their typical working environment. In particular, leading banks across the country are putting plans for the safe return to work in action for a large number of their workers,…
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Is it possible to build client relationships in banking virtually?
It cannot be stressed enough how crucial client service skills and relationship management in banking both are, for businesses of all sizes. A group of employees may possess the strongest technical and credit skills in the market, but without effective communication and personalised customer-service relationships will always inevitably break down. Especially now, as a recession…
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How bankers can pitch and present with confidence both in-person and virtually
Banks and investment management companies pay a significant amount of attention to the technical skills required to excel in the increasingly competitive industry – such as credit skills and compliance. Of course, these are fundamental areas which inherently contribute to either success or failure, but is enough attention being paid to the interpersonal skills needed…
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Digital banking training for the remote workforce
There is no denying the fact that training and employee development in the banking sector has been largely disrupted as operations continue to be significantly affected by the coronavirus outbreak. While this continues to be the case, we have now reached a period where the majority of businesses are set up for remote working, and,…