Category: Training in banking
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The importance of ESG training in banking
Environment, Social, and Governance (ESG) metrics are used to assess organisations across all industries. To perform well on the ESG scale, it is important to move beyond superficial measures and ingrain it into a organisation’s culture. In this article we take a deeper look at the importance of ESG for the banking sector. Expanding customer…
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Diversity and inclusion in banking
Supporting diversity and inclusion in banking There’s been a big push in recent years around diversity and inclusion in banking and the wider financial services sector. Despite this, D&I policies for the financial industry as a whole still suffer from a distinct lack of diversity at board and management levels. The underrepresentation of ethnic minorities…
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Graduate training in banking: investing in early careers
We create world-class graduate training solutions for our banking clients to help them stand out in a competitive marketplace for graduate schemes. At MDA Training, our tailored approach to graduate training ensures that our early careers events and programmes are set in the business and organisational context of your bank, building the skills necessary for…
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How experiential virtual training is solving the challenges faced by the banking sector
Before the COVID-19 pandemic, the banking industry’s traditional business model was already under significant strain, facing real challenges brought on by the rise of internet & open banking. With consumer demand shifting from the local branches and cashier desks of yesterday to the secure smartphone apps and innovative online products that we expect today –…
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Is it possible to build client relationships in banking virtually?
It cannot be stressed enough how crucial client service skills and relationship management in banking both are, for businesses of all sizes. A group of employees may possess the strongest technical and credit skills in the market, but without effective communication and personalised customer-service relationships will always inevitably break down. Especially now, as a recession…
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Why banks need digital solutions, now more than ever
As a result of the ongoing coronavirus (COVID-19) pandemic, digital banking solutions are going to be essential if banks want to ensure continuity. As we covered in our previous blog, once life returns to “normal”, consumers are going to be relying on those in banking more than ever before. From managing their finances to resuming…
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Assessing the credit skills within your bank
Credit skills are integral to the operational performance of any bank from a financial, operational and relationship management perspective. While the majority of employees in the banking sector will focus on developing their technical credit skills from day one, the uncertain and changing nature of the marketplace means that regular learning and development is necessary…
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The importance of credit skills in banking during a recession
As financial decline looms over the UK following the most severe business disruption we’ve seen for many years, it now appears to be clear that we are heading for a nationwide recession. While this will prove to be a challenging period for the majority of businesses, banks find themselves in a rather unique position where…
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Using technology in banking to be customer-led instead of product-led
The traditional structure, operation and priorities of a typical banking business is rapidly evolving day-by-day as new regulatory pressures, technological considerations and consumer expectations continue to grow year on year. In particular, customer-centric banking is evolving in line with the advancement of our digital world. The catch 22 for banks is that as innovation and…
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Assessing operational risks in banks throughout 2024 and beyond
Risk management in banking has never been more complex than it is today. The past decade brought with it a global financial crisis, banking scandals, technological advancements, and much more. All of this has contributed to tightened regulations and increased compliance on a worldwide scale. The operational risks that banks have to juggle are as…