Category: Influencing skills
-
Client-centricity: 5 reasons why your organisation should adopt a customer-first approach
Every business needs clients or customers. This is a fact that has become all the more relevant in a year plighted by a pandemic. With this in mind, it’s no surprise that COVID-19 has forced the hand of many businesses, with many now embracing client-centricity. Client-centricity (which is also known as customer-centricity) revolves around putting…
-
Building leadership skills to close gender gaps
In the wake of recent social movements, such as #MeToo and the ongoing controversy, particularly in reference to recent political events in the US, there is now an inherent distrust between genders. The state of trust between the genders in the workplace is now a serious issue and requires particularly close attention from those in…
-
How can workplace leadership address bullying?
Workplace bullying can result in a hugely demotivated workforce, whether the conflict is occurring between employees or managers, it can result in a significantly negative impact. Studies have been conducted to assess the links between authentic leadership skills and workplace bullying to establish if a manager awareness levels will determine if bullying is more likely…
-
Tackling the UK’s problem in workplace leadership
A recent study revealed that 40% of UK workers would describe themselves as dissatisfied with the quality of the leadership within their workplace. Nearly 15% of employees also expressed concern that their manager ‘hardly’ knows them as a person. Employees also expressed unhappiness with their workplace for much deeper and concerning reasons, which include 44%…
-
What are the top 4 skills that retail banking companies should look for?
Workplace training is always essential to improve their skills and abilities and ensure that you’re offering your customers the optimum service and best representation of your business. Whether your candidates are graduates or have been in the banking sector for some time, it is important for employers in the banking sector to understand the skills which…
-
Can your workplace leadership training inspire a better working environment?
It is well known that effective workplace leadership leads to happier employees, which in turn means the company is more productive in meeting its objectives and driving growth. Happy employees are not always easy to maintain and require leaders to drive strategy that ensures that they are catered to in a multitude of ways, from…
-
How can commercial skills training work to support graduates?
A recent survey revealed a clear divide between the skills that graduates consider to be essential to entrepreneurship and those which employers regard as valuable. Increasingly, business leaders are finding that their fresh-faced graduates are entering their respective industries without the essential commercial skills required to excel in their career and become an effective leader. As…
-
Utilising Millennials training to establish an improved working environment and increase retention
By 2020, 35% of the workforce will consist of Millennials, with a further 24% attributed to Gen Z workers. This means that employers will need to ditch old-fashioned and negative epithets and begin embracing the talents and knowledge that these generations bring. Millennials are often lumped with the stereotype of being ‘entitled’, however, this is…
-
Supporting LGBTQ+ employees through effective workplace leadership training
June is Pride Month and is a time during which we celebrate the achievements, contributions and overall brilliance of the members of the LGBTQ+ community. Although Pride Month is effective in raising the visibility of the community and improving the lives of LGBTQ+ people around the world, workplaces should be actively working year round, through…
-
How workplace leadership skills are critical to success
Workplace leadership skills training can support the development of team leaders, management and even form the building blocks of those who could progress to an executive level. It is important that your workplace training includes leadership skills modules, and further development time allocated to continue progress for those who excel. Recognising those within your company…