Banking sector training

how experiential virtual training is solving the challenges in the banking sector

How experiential virtual training is solving the challenges faced by the banking sector

Leave a Comment / Banking sector training, E-learning, Experiential Learning, Training in banking, Virtual learning /

Before the COVID-19 pandemic, the banking industry’s traditional business model was already under significant strain, facing real challenges brought on by the rise of internet & open banking. With consumer demand shifting from the local branches and cashier desks of yesterday to the secure smartphone apps and innovative online products that we expect today – […]

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Someone opening a mailbox in a bank

Wealth Management vs Private Banking

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Key takeaways An overview Wealth management and private banking are two terms that are used frequently when we discuss interacting with specific clients in the financial services sector. And, while they both relate to working with affluent individuals and businesses, they do vary in their definitions. While private banking will incorporate the entire financial circumstances

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A relationship manager in banking speaking to a client

Why is relationship management in banking important?

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The term ‘relationship management’ is often referred to in the professional world as businesses continue to look for ways in which to improve the experiences of their customers or clients. Particularly in the banking sector, where competition is rife and sensitive data is crucial, the need for adequate relationship management is key to retaining clients

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A banker providing their services to a customer from home

Preparing your employees for customer-centric digital banking during COVID-19

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A report released by EY earlier this year outlined exactly how consumers have changed their banking behaviours in light of the coronavirus pandemic. Packed full of relevant statistics and information, the report states that the following shifts in how customers manage their finances are to be expected: While all of these shifts in behaviour are

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A young banking employee taking part in an interactive training programme

A guide to engaging new hires in banking with interactive training

Leave a Comment / Banking sector training, Business Simulation, E-learning, Virtual learning /

Make no mistake; interactive training has always been important for businesses looking to engage their new hires, particularly when it comes to creating memorable training programmes. With traditional methods and classroom-based training solutions not viable for so many businesses around the world due to the ongoing coronavirus pandemic, however, much more attention is now being

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Two bankers wearing face masks after returning to the office

Tips and advice for bankers returning to the office

Leave a Comment / Banking sector training, Commercial Skills, E-learning, Employee wellbeing /

After several months in lockdown and growing uncertainty about the future of the UK economy, many businesses are now beginning to integrate their employees back into their typical working environment. In particular, leading banks across the country are putting plans for the safe return to work in action for a large number of their workers,

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A banking employee communicating with a client over a video call

Is it possible to build client relationships in banking virtually?

Leave a Comment / Banking sector training, Business Simulation, E-learning, Training in banking /

It cannot be stressed enough how crucial client service skills and relationship management in banking both are, for businesses of all sizes. A group of employees may possess the strongest technical and credit skills in the market, but without effective communication and personalised customer-service relationships will always inevitably break down. Especially now, as a recession

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A smiling employee on a virtual training programme

Carrying out banking products training virtually

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Traditionally, leading banks have always been successful on the basis of providing the best products; allowing their customers and clients to manage their finances with ease. In recent years, however, the rise of customer service and relationship management has forced banks to adapt their approaches and methods in order to remain competitive. Developments in open

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Experiential digital learning solutions for banks

Virtual early careers training for banks

Leave a Comment / Banking sector training, Commercial Skills /

Employees in the banking sector will use the skills they learn from day one to help them succeed long term, which ultimately highlights the importance of effective early careers development. For this year at least, however, the worldwide economic disruption caused by the ongoing coronavirus pandemic will change the way that graduates, interns and new

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An online presentation between colleagues

How bankers can pitch and present with confidence both in-person and virtually

Leave a Comment / Banking sector training, Commercial Skills, E-learning, Experiential Learning /

Banks and investment management companies pay a significant amount of attention to the technical skills required to excel in the increasingly competitive industry – such as credit skills and compliance. Of course, these are fundamental areas which inherently contribute to either success or failure, but is enough attention being paid to the interpersonal skills needed

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