Interpersonal skills are crucial in the workplace. Encompassing key skills such as communication, cooperation, and empathy, the importance of interpersonal skills has become more apparent in recent years. And, while many interpersonal skills may come naturally (as part of your natural personality), others can be learnt and refined over time. What are interpersonal skills? Put […]
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Every business needs clients or customers. This is a fact that has become all the more relevant in a year plighted by a pandemic. With this in mind, it’s no surprise that COVID-19 has forced the hand of many businesses, with many now embracing client-centricity. Client-centricity (which is also known as customer-centricity) revolves around putting
A report released by EY earlier this year outlined exactly how consumers have changed their banking behaviours in light of the coronavirus pandemic. Packed full of relevant statistics and information, the report states that the following shifts in how customers manage their finances are to be expected: While all of these shifts in behaviour are
Preparing your employees for customer-centric digital banking during COVID-19 Read More »
Commercial acumen is a phrase that dominates the workplace as employers look to improve their operations at all levels. While it is an incredibly important skill for employees to possess, it can be difficult to teach, measure and sustain in the workplace, as both internal and external factors can directly impact what commercial acumen means
What is commercial acumen and why is it important? Read More »
The implementation of virtual training programmes in the workplace has been accelerated massively in 2020, as businesses prepare to overhaul their traditional plans to accommodate the new demands that COVID-19 brings. While virtual learning has been around for much longer than the last six months, we are now going to see a huge increase in
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High levels of volatility, immediate and long term survival packages and varying market conditions are just some of the factors that have turned the asset management sector on its head in 2024. The usual script of how to manage funds, equities, statements and derivatives is now completely different due to the ongoing financial implications of
Can asset management training be carried out virtually? Read More »
As many businesses begin to show resilience to see beyond the current challenges caused by COVID-19, workplace training and graduate development programmes are starting to become possible again. Although some businesses have opted to halt external recruitment until next year, there have been small glimmers of hope. Particularly in the banking sector, major companies like
How can virtual simulations improve workplace training programmes? Read More »
Make no mistake; interactive training has always been important for businesses looking to engage their new hires, particularly when it comes to creating memorable training programmes. With traditional methods and classroom-based training solutions not viable for so many businesses around the world due to the ongoing coronavirus pandemic, however, much more attention is now being
A guide to engaging new hires in banking with interactive training Read More »
Without regular, practical client service skills training, a company runs the risk of failing to understand the immediate and long term needs of its customers, which in turn can lead to losing valuable business opportunities. As 67% of people worldwide believe that customer and client service is improving, it is now more important than ever
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In such a short amount of time, virtual communication and video conferencing have become such a huge part of the professional world globally. It doesn’t take long to figure out that this is a direct result of lockdown and social distancing measures enforced by governments in the majority of countries worldwide. While employees would usually
Improving your presence and surroundings on virtual meetings and video calls Read More »