Tag: Listening skills
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How Leaders Use Active Listening to Catalyse Transformation in Others
In the dynamic landscape of leadership, the art of active listening stands as a powerful catalyst for transformation. Leaders who embrace this skill possess the ability to inspire, engage, and elevate their teams to new heights. Leadership is no longer confined to mere directives and authority. In the contemporary realm, effective leadership revolves around understanding,…
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How to improve your client service skills with training
Without regular, practical client service skills training, a company runs the risk of failing to understand the immediate and long term needs of its customers, which in turn can lead to losing valuable business opportunities. As 67% of people worldwide believe that customer and client service is improving, it is now more important than ever…